win11's Privacy Policy
Your personal information is completely safe with us — through SSL encryption and strict data protection measures, win11 is committed to protecting your privacy at all times.
Introduction & Scope
We place the highest priority on ensuring the privacy and security of personal information for all win11 platform users. This Privacy Policy ("Policy") explains how win11 collects, stores, processes, and protects your personal information.
By using our services through the win11 website, mobile version, or any other digital channel, you are considered to have agreed to this policy. This policy applies to all users located in Bangladesh.
Our services are for people aged 21 and above only. We do not knowingly collect personal information from minors who use this platform, and if such information comes to our attention, steps will be taken to delete it immediately.
Information We Collect
win11 collects only the information necessary for the proper operation of our services. Data collection is divided into two categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment information (bKash, Nagad, Rocket, or bank account — where required)
- Identity verification documents (national ID or passport — as part of the KYC process)
- Contact information and messages submitted to support
1.2 Automatically Collected Information
- IP address and device type
- Browser information and operating system
- Date and time of platform access
- Pages visited and navigation patterns
- Behavioral data collected through cookies and tracking technologies
- Transaction history and gaming activity records
Purpose of Data Use
win11 uses collected information only for the legitimate purposes listed below. Information is not used beyond these purposes without your explicit consent.
Account Management
Information is used to create, verify, and manage your account. It is essential for completing age verification and the KYC process.
Financial Transaction Processing
The necessary information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
Customer Support
Your information and communication history are used to resolve your issues quickly through 24/7 live chat and email support.
Fraud Prevention and Security
Information is analyzed to detect account hacking, money laundering, and other irregular activities, and to maintain the security of the platform.
Service Improvement
User experience is analyzed to continuously improve the quality and functionality of the win11 platform.
Responsible Gaming Monitoring
User gaming behavior is monitored to identify problematic gaming and to provide responsible gaming tools.
Data Sharing and Disclosure
win11 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
- Service Provider Partners: Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank), technical support, and analytics services.
- Legal Obligations: Information may be provided in response to applicable laws in Bangladesh, court orders, or valid requests from regulatory authorities.
- Fraud and Crime Investigations: Information may be shared with relevant authorities to assist in investigating money laundering, fraud, or serious irregularities.
- Business Transfers: Information may be transferred in the event of a merger or acquisition, but the new owner will be required to maintain protection standards consistent with this policy.
Data Protection Measures
win11 has adopted industry-standard technical and organizational measures to ensure the security of your information. As a secure and reliable platform, we implement the following steps:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology. Third parties cannot read your information.
Firewall Protection
Advanced firewalls and intrusion detection systems protect the platform from cyberattacks.
Access Control
Only authorized staff have access to your information, and all access is logged.
Encrypted Storage
Sensitive information is stored in encrypted form on secure servers.
Regular Audits
Regular internal and external audits are conducted to ensure the effectiveness of security measures.
Incident Response Plan
We have a plan in place to respond quickly to any security incident and to notify users.
Cookies and Tracking Technologies
The win11 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our services.
Types of Cookies We Use
- Essential Cookies: These are necessary for the basic functionality of the platform — login sessions, security, and performance. They cannot be disabled.
- Functional Cookies: Used to remember your preferences, language settings, and personalized experience.
- Analytical Cookies: Used to analyze site traffic and understand user behavior — this information is used to improve our services.
Cookies can be managed from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
Data Retention Period
win11 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Account: All necessary information is retained for as long as the account remains active.
- After Account Closure: Financial and identity-related information is retained for a period as required by applicable law.
- Legal Obligations: Transaction records are retained in accordance with anti-money laundering regulations and other regulatory requirements.
- Dispute Resolution: Relevant information may be retained for a reasonable period in case of potential disputes.
Once the designated period ends, information is securely deleted or anonymised.
Your Rights
As a win11 user, you have the following rights regarding your personal information. Contact us to exercise these rights.
Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
If your information is incorrect, you can request that it be corrected or updated.
Right to Erasure
In certain circumstances, you can request that your information be deleted — to the extent possible beyond legal obligations.
Object to Processing
You can object to marketing communications or certain types of data processing.
Right to Restriction
In some circumstances, you can request that the processing of your information be temporarily limited.
Data Portability
You can request your information in a structured, commonly used format and ask for it to be transferred elsewhere.
Privacy of Minors
win11 strictly follows a 21+ age policy. Our services are for people aged 21 and above only, and we do not knowingly collect any personal information from minors.
Age verification is in place during the registration process. Even so, if a minor has somehow created an account and we become aware of it, that account and all associated information will be deleted immediately.
If you suspect that your child or a minor you know is using our platform, please let us know at [email protected]. We will take action promptly.
Third-Party Links and Services
The win11 platform may sometimes contain links to third-party services or tools (such as payment gateways bKash, Nagad, Rocket, or bank services). These third-party services have their own privacy policies, and win11 is not responsible for how they handle your information.
We maintain data protection agreements with our partners, but when you access a payment service, that organization's privacy policy will also apply. We recommend reading third-party policies before using their services.
Policy Changes and Updates
win11 reserves the right to update this privacy policy from time to time. Any changes will be updated on this page along with the date of the change. For significant changes, we will notify you via your registered email or through a notification on the platform.
If you continue to use the platform after an update, you will be considered to have agreed to the revised policy. It is advisable for you to review this page regularly.
If you have any questions or concerns about this privacy policy, please visit our Terms & Conditions page or contact us directly.
Any questions about privacy?
Our data protection team is always ready to answer your questions. Contact us via live chat or email.